🔄 Return & Refund Policy

Last Updated: August 15, 2026

At Storebykiran, we want you to be happy with your purchase. 🤎 We carefully pack every Cozy Time Coloring Book so it reaches you safely and in great condition.

If there is a problem with your order, we're here to help! 😊

📦 When Can I Request a Return?

You may contact us if:

• 📕 You received a damaged product

• ❌ You received the wrong product

• 🛍️ Your order is different from what you purchased

• 📦 Your package arrived with significant damage that affected the product

Please contact us as soon as possible after receiving your order so we can review the issue and help you with the next steps.

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please send us:

• 🧾 Your order number

• 📸 Clear photos of the product

• 📦 Photos of the packaging/package

• 📝 A short description of the issue

This helps us quickly verify the problem and provide the appropriate solution.

🔄 Exchanges & Replacements

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, depending on the situation and availability.

We will review each case individually and let you know the available options. 💛

💰 Refunds

If your order qualifies for a refund, the refund will be processed after we review and approve your return request.

Refunds are generally issued to the original payment method, where applicable.

⏳ Please allow additional time for your bank or payment provider to reflect the refunded amount in your account.

🚫 Items That Cannot Be Returned

For product condition and hygiene reasons, we generally cannot accept returns for items that:

• 🎨 Have been used, colored in, or altered

• 📖 Have been opened and used

• 📦 Are damaged after delivery due to customer handling

• ❌ Are returned without prior approval from our support team

Please make sure you contact us before sending anything back.

🤔 Changed Your Mind?

We understand that sometimes you may change your mind after placing an order.

If you no longer want your product, please contact us before returning it. We will review your request and let you know whether a return, exchange, or other solution is available.

🚚 Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, we will guide you regarding the return process.

For other return requests, any applicable return shipping costs may be the customer's responsibility.

⚠️ Important

Please do not send a product back without contacting us first.

Unauthorized returns may not be accepted or may cause delays in processing your request.

📩 How to Contact Us

Need help with your order? We're happy to help! 🥰

Please contact our customer support team with your order number and details of the issue.

We'll do our best to resolve your concern as quickly and fairly as possible. 💛

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🤎 Our Promise

We genuinely appreciate every order placed with Storebykiran.

Our goal is simple:

Happy customers + beautiful products + a smooth shopping experience. ✨

Thank you for shopping with us! 🛍️
Storebykiran Team 🤎